IT Quality Assurance and Control Specialist

Title: IT Quality Assurance and Control Specialist Department: Portfolio & Project Management Reports To: Dir Portfolio & Proj Mgmt Position Type: Staff Position Summary: NJIT is in the middle of an exciting Digital Transformation journey.
To support this transformation, the Information Services and Technology (IST) division is looking for a Quality Assurance and Control Specialist to ensure the quality and reliability of our software applications and IT systems.
Reporting to the Director of Portfolio and Project Management, the QA/QC Specialist will be responsible for developing and implementing quality control and assurance processes, conducting testing, and collaborating with cross-functional teams to identify and resolve software defects.
The IT Quality Assurance and Control Specialist will play a crucial role in developing the standards of our IT systems.
The incumbent may be called upon to manage the deployment of a mid-level project with an emphasis on gathering business requirements and/or user stories, along with task management, risk and issue management.
This role will play an important role in realizing NJIT’s digital strategy by becoming a key team member in implementing next generation quality standards, product management and system development lifecycle frameworks within the established project management methodology.
The QA/QC Specialist will assist with continuous improvement and maturation of project management, delivery planning, and change management while driving towards highly consistent and successful outcomes.
The successful candidate will be self-motivated, with exceptional organizational and interpersonal skills, along with an ability to solve problems collaboratively and drive a culture of improved quality standards.
The individual should be a consensus-builder and must constantly learn and adapt to the rapid rate of change in IT and the business of academia.
Essential Functions: - Coordinate the end-to-end system development lifecycle (requirements gathering, configure, test case development, training programs) of medium scale technology platforms.
- Collaborate with business and academic unit leadership and various internal teams to develop and adopt new technologies.
- Develop end user and stakeholder engagement strategies.
Develop process related documentation including process flows/diagrams, system design documents, end user acceptance criteria.
- Develop and maintain comprehensive quality assurance and control plans for IT projects and software implementations - Define test objectives, strategies, and scope for quality assurance activities.
- Design and execute test cases, scripts, and scenarios to ensure software functionality and system performance.
- Conduct various testing cycles including but not limited to unit, functional, regression, integration, and user acceptance testing.
- Identify and document defects, issues, and discrepancies, and work with stakeholders to resolve them.
- Verify and validate data integrity and system functionality.
- Create and maintain quality assurance documentation, including test plans, test reports, and defect logs.
- Continuously review and enhance quality assurance processes and methodologies to improve the overall software development lifecycle.
- Collaborate with development teams to integrate quality assurance into their workflow and ensure that best practices are followed.
- Ensure that software and systems adhere to industry standards and regulatory requirements.
- Provide training and guidance to other team members to ensure quality practices are well-understood and consistently applied.
Prerequisite Qualifications: - A Bachelor’s degree in Information Systems or Computer Science, or a related field.
- Proven experience in quality assurance and control, software testing, and defect management.
- Strong knowledge of quality assurance methodologies and best practices.
- Proficiency in using quality assurance and testing tools.
- Several years experience managing small to medium scale technology deployments, incorporating hybrid delivery models, and incorporating agile practices.
- Working knowledge of relevant business management principles, experience analyzing current processes to determine improvement in order to achieve efficiencies.
- Excellent interpersonal and communication skills, a demonstrated ability to work independently and as part of a team in a collaborative environment, and a commitment to user experience.
- Excellent problem-solving and analytical skills.
- Strong communication skills and demonstrated experience working with multiple business leaders across the organization.
- Excellent facilitation, collaboration, and presentation skills.
- Demonstrated ability to adapt to change and keep the team focused and motivated when faced with unforeseen changes and uncertainty.
-At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Preferred Qualifications: - Relevant certifications (e.
g.
ISTQB) a plus.
- Strong knowledge of quality assurance methodologies and best practices.
- Proficiency in using quality assurance and testing tools.
Bargaining Unit: PSA Range/Band: 23 FLSA: Exempt Full-Time As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.
As a Minority Serving Institution and Asian-American and Native American Pacific Islander Serving Institution, diversity is a core value of NJIT and we are committed to making diversity, equity, inclusion, and belonging, part of everything we do.
We celebrate the diversity of our university community and recognize the cultural and personal differences each member of the community brings to NJIT.
We strive to cultivate an inclusive campus culture that promotes excellence among our faculty, staff, and students.
Building a robust and diverse community is critical to NJIT’s continuing status as a premier institution of higher education and a leading polytechnic university.
Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions.
The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator.
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If you have questions, please email the Human Resources Department at hr@njit.
edu.
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