Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.
JOB SUMMARY:
The Training Coordinator works directly with Trainer/Auditors and reports to the Director of Training and Development.
The primary objective is to provide overall support to the Training & Development team, handle office duties and optimize office operations.
The Training Coordinator will provide oversight of the Tele-sales staff and ensure ongoing compliance, by conducting call monitoring.
He/she will provide topic suggestions based on the findings for trainers/Auditors to utilize in developing ongoing training plans that ensure compliance and used in class trainings.
The Coordinator will be responsible for updating and maintaining all training documentation and assisting in all projects.
PRIMARY RESPONSIBILITIES:
• Perform general administrative, clerical, and executive support tasks
• Collaborate with the Director to devise and implement strategic administrative improvements and/or workflows
• Prepare materials for ongoing new onboarding training classes
• Maintain and edit training materials and tools as necessary including but not limited to annual, AEP, new compliance regulations, new workflows
• Maintain and edit workflows, policies and procedures, PowerPoints, Manuals, marketing plans, templates, form, etc.
• Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs for Tele-Sale Agents, Benefit Navigators and Medicare Support Specialist.
o.
Ensure all Tele-sale Agents, Benefit Navigators, and Medicare Support Specialists are conducting activities that are in compliance with CMS/DOH and company guidelines by directly reporting to the Training Director
• Maintain hard copy/ electronic filing system
• Maintain office supply inventories
• Record, compile, transcribe and distribute minutes of meetings
• Understand and train software/applications related to the role of the Trainee.
(i.
e.
; ePACES, MARx, QBS4)
• Provide overall support to Trainer/Auditors
EDUCATION AND EXPERIENCE:
Education Required: AA
Preferred: BA
Type of Experience
Required: Administrative, coordination, communications, education
Preferred: Training, Managed Care, Sales
Specific Technical Skills
Required intermediate level in Excel, PowerPoint, Word, and Outlook.
Certifications/Licensure Required: None
Knowledge and Skills:
• Self-starter/independent
• Ability to multitask and prioritize workload
• Interpersonal skills
• Strong navigation skills
• Strong communication and writing abilities
• Strong organizational skills with attention to detail
• Strong time management skills
• Adaptable
• Quick learner
Preferred:
• Public Speaking
• Training
• Marketing/Business Development/Sales knowledge
• Strong leadership and managerial skills
• Able to work in a fast-paced environment
• Managed long-term care knowledge
• Medicaid knowledge
• Medicare knowledge
SCOPE INFORMATION
# Direct Reports: Director Training and Development
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work performed by
individuals assigned to the job classification.
They should not be construed as an exhaustive list of
all responsibilities, duties, and skills required.
Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.
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